Somewhere between 2004 and 2005, I became the Branch Manager for a small community bank. While I don’t remember the exact year, the exact moment in time I’m going to share with you, forever plays in my mind like a … Read the rest
I am your front-line, your bottom line, your profitability, your productivity, your employee retention, and your customer loyalty.
I bet you thought your customers drove those results didn’t you?
I, your employee, am here to tell you that while your … Read the rest
In today’s work environment leaders are challenged every day to maintain production, profitability, efficiency, team morale, employee and customer retention. Talk about pressure! If managing feels a bit like, or a lot like, being in pressure cooker on a daily … Read the rest
Everyone has an opinion, right? And everyone wants to be heard. That combo can lead to a communication nightmare in the workplace. We can easily become hyper-focused on our contributions to a discussion or problem that we make no room … Read the rest
As business leaders, we strive for daily successes. We might not be aware of this undercurrent that pushes and pulls us in all directions, for we are heavily distracted by the outcroppings, rocks, and falls that culminate in the daily … Read the rest
What do you see when you look at this picture? A vase? Two facial profiles? Once your eyes see one, it becomes quite difficult to make the shift to noticing the other. Our vision typically defaults to that which we
Building business equity is about far more than building a loyal and recurring client base. It’s about more than finding the right marketing strategy that works on its own to reach your ideal target audience. It is far more than … Read the rest
In this day of abundant choices, instant access, and competition galore how do you get and create loyal customers?
1. Stop advertising and start innovating.
Too often the business owners spend countless hours and dollars on advertising and marketing with
Let’s start with a challenge. You must participate exactly as instructed. Ready to start multitasking?
Here’s the challenge. Get a pen or pencil, a sheet of paper, and stopwatch. Your phone will do if it has a stopwatch feature. Do … Read the rest